FAQ - General Questions

Where can I see feedback from others that have used Citrus Loans previously?

We value feedback from those that have used our services as it helps us to continue to improve our offering and the overall customer experience. To view feedback from previous customers, please click here.

How do I leave feedback for Citrus Loans?

We are keen to hear your feedback about your experience with Citrus Loans. We take the good and not so good feedback very seriously as we strive to develop our company processes and enhance how we deal with customers. Please email your feedback to enquiries@citrusloans.co.uk.

How do I make a complaint?

If you have a complaint, please contact us on 020 3915 9994 or by writing to: The Complaints Department, Aspire Money Limited t/a Citrus Loans, Unit 1, Castle Court 2, Castlegate Way, Dudley, West Midlands DY1 4RH.

Citrus Loans which is a trading name of Aspire Money Limited will try to resolve any complaint with you promptly. However if you are unhappy with our final response or we are unable to issue our final response within 8 weeks of receiving your complaint you can refer your complaint to the Financial Ombudsman Service who's address is: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

How do I opt out of any further contact?

To opt out of any further contact from Citrus Loans, simply complete the contact us form on our website or call us to make your request on 020 3915 9996.