General Questions
  • Learn How To Send Us Feedback
  • Understand Our Credit Offerings
  • Familiarise Yourself With Common Terms

Representative example: If you borrow £15,000 over 3 years at a Representative APR of 9.9% and an annual rate of 9.9% (fixed) you would pay £408.34 per month. The Total charge for credit will be £2,292.24. Total amount repayable is £17,292.24. The %APR rate you will be offered is dependent on your personal circumstances. Citrus Loans is a trading style of Aspire Money and is a credit broker and not a lender.

How do I leave feedback for Citrus Loans?

We are keen to hear your feedback about your experience with Citrus Loans. We take the good and not so good feedback very seriously as we strive to develop our company processes and enhance how we deal with customers. Please email your feedback to enquiries@citrusloans.co.uk.

How do I make a complaint?

If you have a complaint, please contact us by writing to: The Complaints Department, Aspire Trading Limited t/a Citrus Loans, PO BOX 15799, Solihull, B93 3GA or email us at compliance@citrusloans.co.uk

Citrus Loans which is a trading name of Aspire Money Limited will try to resolve any complaint with you promptly. However if you are unhappy with our final response or we are unable to issue our final response within 8 weeks of receiving your complaint you can refer your complaint to the Financial Ombudsman Service who's address is: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

How do I opt out of any further contact?

To opt out of further contact from Citrus loans, simply complete the contact us form on our website or email us at compliance@citrusloans.co.uk.

Credit Questions

What type of Credit options do Citrus Loans provide?

Citrus Loans have a panel of lenders that offer unsecured loans up to £25,000 with a repayment period between 1-5 years.

What is an unsecured loan?

An unsecured loan is a loan that is supported solely by the borrower's creditworthiness, it is not secured against an asset - for example, a vehicle or house. As there is no collateral attached to an unsecured loan, loan providers may see you as a higher risk.

How much can I borrow?

No two customers are the same, the Lenders on our panel will assess your individual circumstances with a view to offering a personalised financial solution.

How long do I have to pay back my loan?

The loan is dependent on your individual circumstances and will vary depending on the product and lender.

Lenders will provide the Terms & Conditions associated with loans before you decide which is the right type of credit for you.

What is an APR?

APR stands for Annual Percentage Rate and is used to describe the cost of borrowing money. All Lenders calculate APR in the same way which allows you to compare different lending products.

Who is eligible for a loan?

Citrus Loans welcome applications from all customers who are over 23 and a current resident in the UK. We pride ourselves in helping customers find a loan.