FAQ - Management of my loan or credit card

How do I make payments for my loan or credit card?

To make a loan or credit card repayment, please contact the lender who issued you the loan/credit card. Citrus Loans do not accept repayments on the behalf of lenders/credit card providers or manage the loan or credit card facility.

Who do I contact if I need help after receiving my loan or credit card?

Once you have accepted an offer and you have received the loan or credit card facility, please contact your lender directly should you require any help. Citrus Loans are a credit broker and are unable to provide any specific support regarding your loan or credit card.

Are Citrus Loans funding my loan?

Citrus Loans do not fund loans. Citrus Loans are a Credit Broker who work with a panel of lenders to provide customers with options that meets their requirements.

Can I consolidate my loans through Citrus Loans?

You can use a loan for many purposes. In most cases, consolidation of loans is a valid reason to take out a new loan. If you are thinking of consolidating existing borrowing, you should be aware that you may be extending the terms of the debt and increasing the total amount you repay.

Do you provide unsecured loans?

Citrus loans is a credit broker who works with the Lenders on our panel who provide unsecured loan options so that you can decide which is the right type of credit for your requirements. We will not provide you with any advice or a personal recommendation in relation to the suitability of any product options provided.