FAQ - Loan Management

How do I make payments for my loan?

To make a loan repayment and manage your loan, please contact the lender who issued you the loan. Citrus Loans are unable to accept repayments on the behalf of lenders or manage the loan.

Who do I contact if I need help after receiving my loan?

Once you have accepted an offer and your loan has been funded, please contact your lender directly should you require any help. Citrus Loans are a broker and unable to provide support once you have loans have been issued.

Are Citrus Loans funding my loan?

Citrus Loans are a broker who work with a lender panel of over 20 lenders to provide customers with financial solution that meets their unique needs. Citrus Loans do not fund loans or provide recommendations and advice.

Can I consolidate my loans with Citrus Loans?

You can use a loan obtained with one of our partners for any purpose that these companies allow within their credit policies. In most cases, consolidation of loans is a valid reason to take out a new loan. If you are thinking of consolidating existing borrowing, you should be aware that you may be extending the terms of the debt and increasing the total amount you repay.

Do you provide secured or unsecured loans?

Citrus Loans is a broker who works with a number of lender companies who all provide unsecured loans. An unsecured loan from a financial institution is not secured on any asset and therefore, as no collateral is attached to this type of loan, loan providers may see you as higher risk in their assessment.