FAQ - Loan Management

How do I make payments for my loan?

To make a loan repayment and manage your loan, please contact the lender who issued you the loan. Citrus Loans do not accept repayments on the behalf of lenders or manage the loan.

Who do I contact if I need help after receiving my loan?

Once you have accepted an offer and you have received the loan, please contact your lender directly should you require any help. Citrus Loans are a credit broker and are unable to provide any specific support regarding your loan when it has been paid out.

Are Citrus Loans funding my loan?

Citrus Loans do not fund loans.Citrus Loans are a Credit Broker who work with a panel of over 20 lenders to provide customers with options that meets their needs.

Can I consolidate my loans with Citrus Loans?

You can use a loan for many purposes. In most cases, consolidation of loans is a valid reason to take out a new loan. If you are thinking of consolidating existing borrowing, you should be aware that you may be extending the terms of the debt and increasing the total amount you repay.

Do you provide secured or unsecured loans?

Citrus Loans is a credit broker who works with a number of Lenders who all provide unsecured loans. An unsecured loan from a financial institution is not secured on any asset and therefore, as no collateral is attached to this type of loan, loan providers may see you as higher risk in their assessment.